How To Replace Multiple Land Line Multiple Phones Numbers With Cell Service
If your company is growing fast, chances are you've outgrown your company's phone system.
The disability to handle many calls at once costs yous sales and hurts the customer experience. A multi-line telephone system provides essential functions like holding calls and much more.
The best part is that you won't need any more phone jacks or changes to your phone numbers. In that location are a few ways to gear up a business phone arrangement to support multiple lines.
This guide will assist you detect the right multiline phone system that fits your needs.
- What is a multi-line phone system?
- How do multi-line phone systems piece of work?
- Types of multi-line phones
- How to set up a multi-line telephone system
- Advanced phone arrangement features
- Benefits of a multi-line telephone system
What is a multi-line phone system?
A multi-line phone system lets you handle ii or more calls simultaneously. It enables employees to place calls on hold, dial internal or external numbers, and return to the line.
Multi-line phones differ from phones with a single line that can only maintain one phone phone call at a fourth dimension. Likewise, they take one phone number assigned to them. When the line is in employ, callers will be directed to a voicemail or a decorated signal.
When you hire new employees and scale your client base, the unmarried-line arroyo hinders your growth.
Businesses tin can set a multi-line telephone system in one of two master means:
- On-bounds multi-line telephone organization – This aging on-premises phone system requires telecom equipment. Examples include a Private Branch Exchange (PBX) or Key System Unit (KSU). Both of which need many technical skills to manage.
- Deject-based multi-line phone system – This modern phone arrangement exists in the cloud to provide unlimited phone lines for phones to use. Cloud phone systems don't need users to be on-site to reach a dial tone. Examples of this include newer VoIP phone services and some IP PBXs.
Business owners rarely touched traditional phone systems after they installed them. For the most part, a single device with multiple lines and phone numbers met their business needs.
At one time, PBX systems were affordable to prepare and maintain. As the technology evolved, qualified technicians became scarce. Hardware and talent make these quite expensive to keep. Also, they lack the vital functionality for working remotely.
The cloud-based multi-line telephone system leverages Voice over Cyberspace Protocol (VoIP) applied science. This newer phone organization works using an net connectedness rather than dissever lines. These phone systems are more capable and toll-effective for companies of all sizes.
How does a multi-line phone system piece of work?
A multi-line phone organisation creates an internal telephone network with separate extensions. This functionality lets operators concur incoming calls and see other extensions' real-time presence.
Traditional and cloud-based are ii types of telephone systems that back up multiple phone lines. You should know the differences between each type of telephone system.
Traditional multi-line phone systems
Analog multi-line phone systems come up in ii flavors.
The first is where a single landline provides 2-line functionality using existing wires. Y'all'd wire these into phone jacks by using yellowish and black wires. You'll need to pay for an extra line from the phone company to apply it. Analog handsets tin can switch lines and place calls on concord using the flash button.
The second type is a Private Branch Exchange — or PBX for short. Information technology accepts multiple phone lines past way of basic landlines or trunks. These provide phone features such every bit voicemail, call forwarding, and speakerphone. If you have to dial ix to reach an exterior line, you have a PBX.
Callers will receive a decorated point when your incoming lines are in apply. This limitation is a notable concern to a concern that needs to grow.
Traditional phone systems need desk phones that tin accept multiple lines. These phones offer features like headsets or cordless phone (DECT) capabilities. Even so, its popularity continues to turn down in favor of its alternative: VoIP.
Multi-line phone systems running in the deject offer the best of both VoIP and PBX systems. Let'south look nether the hood to see how they work.
Deject-based multi-line phone systems
The successor to the traditional phone system is the cloud phone arrangement. They offer multi-line capabilities with limitless scalability. Plus, they offer many in-demand business organization features included.
How is this possible?
This type of multi-line telephone system uses Vocalisation over Internet Protocol. Bypass the local phone visitor entirely with VoIP. Equally a reliable business VoIP provider, Nextiva provides a consummate phone system in the cloud with impressive uptime.
A cloud phone organization converts calls into data packets. It transmits them to a nearby data middle. In a matter of milliseconds, the IP phone converts the audio into the sound you can hear. The VoIP provider provides a virtual PBX dedicated to its business-form users.
"Virtual" is an important distinction when information technology comes to multi-line phone systems.
Telephone extensions aren't physical phone lines. There aren't whatever phone jacks, either. They are logical representations for a cloud PBX to queue calls or provide call parking. Yous tin can queue up to 525 calls per line. That's a lot of calls!
As long every bit you have a reliable internet connection, yous tin can accept equally many lines as you want.
Types of multi-line phones (and apply cases)
Picking out the phones for your company doesn't have to be a game of chance. There are a few types of phones to utilise with your multi-line phone system. Having more than lines doesn't always mean better.
We've broken downwardly phones based on the number of lines forth with examples.
two-line phones
A two-line phone system is platonic for small-scale businesses that accept a predictable call volume.
Examples of companies employ-cases that could utilize two lines include:
- Solopreneurs with one line for sales and a second one for service.
- Pocket-sized offices with two employees, so they each have ane line.
- Modest retailers to accept incoming calls and one line for management.
You can discover two-line VoIP desk-bound phones for approximately $80. The Poly VVX 150 is a great pick for those on a budget.
4-line phones
If you find that employees need to place calls on agree, warm transfer, a four-line phone is a great fit.
Cheque out these examples of a four-line phone in use:
- Modest agencies with sales reps and account managers to answer incoming customer calls.
- Customer service teams with support reps recollect customers, vendors, and employees.
- Receptionists with a need to answer and transfer multiple incoming calls.
Prices for four-line phones start at around $160 per handset. The Poly VVX 250 or Cisco IP Phone 6851 are dandy picks for a heavy-duty VoIP telephone.
6-12-line phones
The next tier of multi-line phones provides better performance than lesser VoIP phones. They take faster chipsets, more memory, and even more customization than standard telephones. At this level, they offer advanced features, such as line presence and softkeys.
These will be the all-time option for these business organization needs:
- Executive administration who screen and need to know their exec's line status.
- Team supervisors who need to monitor multiple calls at one time.
- Senior account executives who need to check inventory and pricing with management.
Desk phones above five lines are typically to a higher place $250. The cost-effective Nextiva Ten-885 VoIP phone supports 12 lines for only $190.
For the ultimate flexibility, effort the Nextiva 10-835 VoIP telephone. Here's a review from business phone system enthusiast Prince Rich:
Video: Nextiva 10-835 Device Review past Rich Technology Group
Flexible number of phone lines
The challenge of choosing a phone with a predefined number of bachelor phone lines? You have to empathize your business organisation communication needs and anticipate your future requirements.
No thing the number of lines your visitor uses, it's e'er improve to take phones that can handle more than. It'southward of import to signal out these phones only need i wire, which makes installation a breeze.
What if you need four phone lines most of the year, but up to ten during busier seasons?
With traditional phone systems, y'all're unable to scale your phone call volume fast. And if yous're hiring aggressively, you'll have to add more lines and buy new handsets.
This is where hosted VoIP comes in. When your needs alter, you can add together more phone lines when you need them right from your admin dashboard.
Instead of purchasing new handsets, they tin can use a business concern phone app on their smartphone. Boom, done!
How to set a multi-line phone system
If y'all go down the traditional phone organization route, yous'll demand the phone company to install every line. You'll also demand to set aside a hefty budget for an on-premise PBX and a technician to set everything up. You'll need to configure desk phones to interface with your PBX.
A cloud-based multi-line phone system is a simpler alternative. All you lot need is an internet connection, and information technology but takes most 20 minutes.
Hither are the 4 steps to prepare your virtual phone system with multiple lines:
- Choose a business organisation phone service. Select a plan based on your business needs. Nextiva has a range of phone plans packed with powerful features. Yous can too try it out for complimentary.
- Assign phone extensions. In your admin portal, you can start adding internal extensions of each of your squad members. This makes internal dialing and telephone call transfers easy.
- Tape your phone greetings. Upload your custom greeting or tape one from your phone (or reckoner). Leave a lasting first-impression when people call your company.
- Begin making and answering calls: If you don't have a VoIP telephone yet, you don't take to wait for one to arrive. Outset with your iOS or Android smartphone thanks to a softphone app.
You lot'll have a multi-line phone system in less than an hour. VoIP phones from Nextiva come equipped with all your settings, so y'all need to plug them in.
Advanced features in a multi-line phone system
What can you do with a multiline phone system? They offering a lot more than multiple phone extensions. Some features vary between on-premises PBXs and cloud telephone systems.
Let'southward dive into the height VoIP features you'll want to have in your multi-line phone arrangement.
ane) Auto attendant
An auto attendant directs incoming calls to the right person or team based on your caller's keypad input.
Using an machine-bellboy improves the client experience by reducing the waiting fourth dimension. You lot'll as well convey an prototype of a professional person business regardless of your visitor's size.
Save yourself time thank you to these prepare-made car attendant scripts.
ii) Call hold and call parking
Call concord lets yous break a call then you tin can talk with a colleague or respond another call. Call parking is similar, just with the actress do good of assuasive others to retrieve the call that yous've put on hold.
Holding and parking calls give you the benefit of resolving every customer call. Likewise, on-hold music engages callers and announces custom messages like payment options.
iii) Call analytics
Measuring call volumes and associating those with business activeness helps you calibration your organization. Nextiva'due south concern-class net telephone service displays real-time call information and concern analytics.
At a glance, supervisors can view reports and create custom dashboards for leadership and staff to perform at their best.
4) Call forwarding
The telephone call forwarding feature allows you to transfer calls to whatever phone number or device. Depending on your provider, y'all might also route calls to your voicemail, desk phone, or prison cell phone.
Call forwarding helps you stay operational, including when you're out of the office. You tin eliminate missed calls and missed business concern opportunities.
5) Call routing
Call routing is a VoIP feature that directs inbound calls to any person based on any criteria you ascertain. This logic includes the time, caller ID, and machine attendant selections.
You tin route your calls to your team using whatever of these policies:
- Round-robin: calls are distributed in equal fashion across the team
- Regular: calls are answered in chronological gild
- Uniform: calls go to the agent who's been available the longest
- Simultaneous: all the phones ring, and the agent that answers it beginning takes the call
- Weighted: You fix a ratio of calls to be routed to each amanuensis
6) Business voicemail
If you don't pick up your call on time, allow your callers to leave a voicemail. This ways yous won't lose a potential lead or a chance to delight a customer. Otherwise, they may turn to your competitor.
Business organization voicemail can also ship voicemail transcripts to your electronic mail or text message. Continue on top of your voicemails and then you lot can follow up in a timely style.
7) Screen popular
Screen pop shows real-fourth dimension info well-nigh callers the moment your phone rings. Nextiva'south Call Popular surfaces data such as customer sentiment and past interactions. This integrates with your CRM takes your customer experience to the next level.
8) Toll-gratuitous numbers
Toll-free business numbers help yous proceeds a national presence. Toll-free numbers feature an 800/888/866 surface area code that doesn't charge landline callers.
Found trust with your audience and track incoming calls across marketing campaigns. You tin too go a toll-free number like 1-800-CONTACTS and build an even stronger brand.
9) Sound conferencing
Employ a conference call to host meetings using your telephone or an internet connectedness. Conference calls are a staple for any modern phone system, just information technology'southward usually an add-on for landline setups.
Briefing calling brings participants together without an expensive PBX or a tertiary-party service. You can enjoy productive meetings with colleagues, partners, or customers. A cloud-based VoIP solution means participants experience Hard disk drive phone call quality, too.
ten) Call recording
Recording phone calls increases accountability and training opportunities with your team. It unearths powerful insights about your prospects and your customer feel.
Adapted from high-volume call centers, VoIP call recording doesn't need any cassettes or equipment. Customize this feature to record all calls, select users, or on-demand.
Benefits of a multi-line telephone system
Practice you notwithstanding need disarming on the advantages of a multi-line phone organization? Here are some perks to consider.
Lower costs
Going down the cloud telephone organization route is the all-time way to provide multiple phone lines to your team.
A landline phone system based on the Plain Erstwhile Telephone System (POTS) costs $fifty per line on average. That calling plan usually is for local calls only. Information technology too lacks whatsoever of the concern phone features that companies use today.
Information technology'due south no secret businesses have moved on from the likes of AT&T, Verizon, CenturyLink, and Borderland for the cloud. They're saving upwards to 65% off their communications costs.
VoIP-powered phone systems cost less than $20 per line each month. Y'all also won't pay for installation, a PBX server, or toll charges, thanks to unlimited calling.
Reliability
Your phone system needs to be reliable and secure. On-premises telephone systems go out you lot vulnerable to ability or network outages.
VoIP phone systems rely on multiple data centers for redundancy. Your business works uninterrupted, no matter what happens to the phone infrastructure.
On top of that, superlative service providers adhere to standards, including PCI, SOC 2, and HIPAA. Focus on your customers instead of worrying about security audits. Hooray!
Flexibility
Suppose you're hiring remotely, opening new offices, or switching to a hybrid workforce. In that case, y'all need a telephone system that allows employees to piece of work from anywhere.
A traditional multi-line phone system limits them to the office. It makes advice challenging when they're working remotely.
A cloud-based telephone system gives y'all the flexibility to equip your team with the tools they need. They can get work done from the convenience of their cell phone and an internet connection.
Scalability
If your visitor is growing and you don't want technology to go in the way, a cloud VoIP system is your best bet. Information technology lets you lot add phone lines with ease. Even adding more locations to the aforementioned phone organization can be done without any technical skill.
When you accept a fasten in need or increase headcount, your phone service won't hold you dorsum. Expect to call queuing for another way to scale your customer service team.
Cloud phone providers similar Nextiva boast an impressive 99.999% uptime and availability.
Convenience
A multi-line phone system simplifies life for y'all and your employees. They go more productive and can propel the visitor forward.
Thanks to features like auto attendants and toll-free numbers, you'll earn trust among your customers. If you demand to fix an inbound call heart, you tin practise that in less than a day.
Gone are the days of your phone company leaving you stranded. If you lot ever need a helping manus, contact us 24/7.
Experience the best business telephone organization
When choosing a business organisation phone system, remember almost your needs today and a few years from now. What is the ideal style yous want to collaborate with customers? Your communications platform can make or suspension your success.
An on-premises multi-line phone system tin limit your potential. Information technology holds you lot back by increasing costs and denying your squad the advanced functionality they need.
Cloud-based phone systems are the gold standard for startups, midsize, and enterprises akin. U.S. News named Nextiva the all-time business phone service nationwide in 2020 and 2021.
Nextiva provides a consummate multi-line phone system for less than half the cost of landlines. Get it all starting at $18.95/month and you won't look back.
ABOUT THE Writer Devin Pickell was a growth marketer at Nextiva. He combines his skills in content marketing, SEO, data analysis, and marketing strategy to meet audiences in their journey. He has helped calibration SaaS brands like G2 and… Posts from this author Share this article
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How To Replace Multiple Land Line Multiple Phones Numbers With Cell Service,
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